See what past customers have to say
Brisbane to New Zeal...
I recently had the pleasure of using the services of Dogtainers to transport our 11 year old moggie, LingLing from Brisbane to Auckland and I have nothing but high praise. From liasing with our consultant, Callum Richardson, to the vet services provided for customs( the vet was wonderful & so good with our moggie) to the different consultants in the office that smooched & cuddled their “pet” clients awaiting transportation – all in all a wonderful family but professional company. I was able to see first hand how the staff loved their work & inter-acting with the different pets. I dropped my LingLing off at the office in Eagle Farm 6 days ahead of our flight and Callum greeted her warmly and despite my separation anxiety, I was able to leave her in his capable hands. We received regular photo’s of our moggie, showing us that she was in great hands, which helped alleviate our concerns of being apart from her.
Once we landed in New Zealand and still onboard our flight, Dogtainers contacted us and regularly kept us up-dated on LingLings process through customs.
Our LingLing has settled into New Zealand very, very well, she absolutely loves her new country. I think the transition from our home to Dogtainers, to Auckland airport in New Zealand was streamlined due to the professionalism of Dogtainers and the whole process ensured that our LIngLing settled very quickly into her new life. Thank you Callum for helping us get our moggie to our homeland…she is now a very happy “kiwi” cat.
We used Dogtainers to transport our beloved dog Zoe from Perth to Vancouver. My husband and I had already moved to Vancouver and were ready to have our pup flown over.
Our main contact was Lewis, from Dogtainers in Perth WA. As we were overseas, all correspondence was via email and phone. Lewis was professional, helpful and put our mind at ease knowing that Zoe would be in great hands! He organised with my sister (that is who Zoe was boarding with in WA) the crate drop off, and pick up time on the day of flight.
Would recommend Dogtainers to anyone who needs a caring and responsible company to help their pets travel. Very helpful and reassuring people that make the trip much less stressful, for both pets and owners.
Frank and daisy are settling in well in London. Thanks again for all the help, we will use dogtainers when we return to Australia in a few years time.
We have shipped 10 puppies, 1 dog and 1 kookaburra through Dogtainers and cannot recommend this company highly enough. We live on an isolated island and this is fraught with transport difficulties, however Darren and Sarah are just amazing people and constantly find solutions; they truly care about the animals and customers. They found a way to get our puppies off the island even when the commercial airlines were down, and organised the air shipping and road transport of an injured kookaburra to a wildlife hospital for us, at expense to themselves. They always go above and beyond any expectations and are the friendliest people you could ask to deal with. There are no words good enough.
Pleased with the help given regarding requirements to Sth. Africa and follow up. thanks
Thank you to Dogtainers, especially Lewis in the Perth office, for getting our cat, Tiger, and our dog, Bobby, all the way from Perth to Spain. From our first contact with Dogtainers, until the day that our animals arrived home in Spain, we knew that Lewis was completely in control of the arrangements. He instilled a lot of confidence in us with his professional manner and his knowledge of the processes and procedures that we needed to go through but, even more important than that, was the kindness, compassion and understanding that he showed to us and our animals. Making arrangements to move our family from one side of the world to the other was fairly stressful at times but Lewis was a constant source of calm in amongst our chaos and we are extremely grateful to him for that. We are now settling into life in Southern Spain. Tiger is finally back in her home country after travelling around the world with us. She is spending her days sleeping and relaxing in the sunshine. Bobby is happily exploring his new neighbourhood and beaches. Kelpie Xs are very rare here so he is attracting a fair bit of attention from the locals and is charming them all with beautiful Aussie character. So thank you to Lewis and the rest of the team at Dogtainers in Perth, you did an amazing job and we are all very grateful to you.
Kym, Ali, Tiger & Bobby.
I would highly recommend DogTainers and take this opportunity to say thank you for a very easy transition and all your help and support,as Lochie my boy is a rescue dog and is highly nervous and as i was very worried on how it would effect him on such a huge flight.I did not need to worry at all, Lewis was very professional and with a big heart and kept me up to date as we went along and made it so very easy.When the time comes in a few years time i would not hesitate in using Dogtainers again.
Pets arrived safely. Dog settled in in no time but seems a bit bored at night with no possums to chase! Cat took longer to settle but she’s getting there now. Can’t fault the service from Dogtainers. Bibi was fantastic. Recommened Dogtainers to anyone.
Dogtainers are fantastic! They are prompt in replies, thorough with details, and made the paperwork process very simple and easy, my cat was picked up from my Australian residence and delivered to my UK residence, she arrived safely and in great condition and settled right in without any issues. Very pleased with the level of service and attention to detail, I would gladly recommend Dogtainers to everyone.
Bibi was extremely helpful from the first day I called. Explained everything thoroughly and made the whole process really simple. I would highly recommend Dog Trainers
Thank you Bibi for being so kind and sweet to our beautiful Ralphy. He was so happy when he arrived in Honiara so I know you looked after him at Dogtainers office in Brisbane. Thank you for making his move so easy for us we really appreciate all your assistance.
Want to know more? Learn about our Care Code
Dogtainers offices around New Zealand partner up and work with the RSPCA helping to reunite pets with people.
Members of IPATA
We are members of IPATA (International Pet and Animal Transport Association), which ensures that we have trusted travel partners in every country of the world to ensure Any Animal, Anywhere, Anytime philosophy is maintained with the same high levels of care that we offer.