Customer Charter

International Pet Travel Quote

Domestic Pet Travel Quote

Customer Charter

Our Customer Charter expresses the 5 external values that we work toward with each move in order to be able to provide the expertise, confidence and reassurance to pet owners moving their pets.    By living by our Customer Charter pets are prepared for travel with their welfare being the number one priority, travel arrangements are made based around your own set of unique requirements, the best and most direct routing and timings are chosen that are available, the details are provided in an easy to understand and clear fashion and finally that your experience with Dogtainers met and went beyond your expectations.


Want to know more? Learn about our Care Code

RSPCA Partner.

Dogtainers offices around New Zealand partner up and work with the RSPCA helping to reunite pets with people.

Members of IPATA

We are members of IPATA (International Pet and Animal Transport Association), which ensures that we have trusted travel partners in every country of the world to ensure Any Animal, Anywhere, Anytime philosophy is maintained with the same high levels of care that we offer.